Let your customer's voice guide your roadmap.
Optimize and lead using key data from our platform.
Transform any data source into actions on your product, market trends, brand reputation and competitors with customer intelligence.
Track all of your customers' feedback.
Our all-in-one platform tracks and monitors real-time data from the open web regarding your customers' feedback, conversations and complaints. Structuring such feedback will improve your performance and help you make better business decisions.
Analyze and better plan your roadmap.
Use our comprehensive analysis, features and reports to better understand your customers' needs and wants. Then adjust and plan your roadmap accordingly.
Gain market and competition insights.
We provide automated tracking of competitor keywords and brand sentiment so you always stay ahead in the market. React fast to emerging trends from what your customers or competitors' clients are talking about.
Optimize your customers' experience.
Avoid a potential crisis by discovering negative comments early and effectively. We track and measure user reactions to new features, new product releases and UI changes instantly and efficiently for early interventions and quick fixes.
Why constant customer feedback is crucial for a successful product
Customer feedback has long been recognized as crucial for helping companies to improve their products and services and brush up their customer satisfaction ratings. You design your product or service to meet customer needs, but that’s very difficult if you’re not sure exactly what they are.
The net promoter score explained and some better alternatives to NPS
To get a better understanding of your customers and their needs, you probably define and measure several business metrics. The most common include measuring customer loyalty and satisfaction, as well as areas of potential customer growth.
From our blog.
According to research, 83% of consumers say they want a compassionate connection with brands, and the word “compassionate” means sharing feelings, highlighting the role of emotions in driving purchases. Another study reported that 39% of consumers say they make purchase decisions based on trust, and when asked what influences their shopping choices, 38% said trust in the brand itself is the driving factor.