Don't stop at listening. Step up your game with Customer Insights.
Social listening & monitoring tools are dated. It's time to graduate to Customer Insights.
See a a tailored analysis report on your customers and competitors. Gain deep analysis in minutes, not months.
GRADUATE FROM LISTENING TO UNDERSTANDING
Affogata collects data from every possible source over the web, social and internal systems.
Unlike other tools which present data in charts, Affogata is able to surface key insights and topics that require your attention, so you can can understand how you are doing.
See your overall brand sentiment
Identify trending topics and keywords that require attention
Uncover more insights with Affogata's dedicated Market Research Specialists
BE PRESENT AND RESPOND WHERE THE CONVERSATION'S AT IN REAL-TIME.
Responding and drilling down in real-time to conversations that drive the sentiment is critical.
Avoid potential crisis, leverage opportunities and combat malicious comments or fake-news at their root.
Perform queries on topics and keywords that interest you and get answers in real-time
Assign tasks to your internal teams to follow up on mentions and conversations, and then track them just like support as tickets.
Captured indirect mentions, vague and indirect sentiments hints which are ignored by legacy systems
DELIVER TAILORED INSIGHTS TO EACH OF YOUR TEAMS
At the core of Affogata's technology and mission lies the understanding that listening is not enough and that brands need to be proactive and be ahead of the game.
Working with companies with millions of users we realized that it is critical to harness the entire organization to really drive an impact.
That is why Affogata was built as a platform:
Flexible and can be tailored for any team in the organization
Connects to any internal application in addition to capturing every mention from the web
Has advanced data sharing and exporting features to allow meshing up of data with other systems