Don't stop at listening. Step up your game with Customer Insights.

Social listening & monitoring tools are dated. It's time to graduate to Customer Insights.


See a a tailored analysis report on your customers and competitors. Gain deep analysis in minutes, not months.

GRADUATE FROM LISTENING TO UNDERSTANDING

Affogata collects data from every possible source over the web, social and internal systems.

Unlike other tools which present data in charts, Affogata is able to surface key insights and topics that require your attention, so you can can understand how you are doing.

 

  • See your overall brand sentiment

  • Identify trending topics and keywords that require attention

  • Uncover more insights with Affogata's dedicated Market Research Specialists

BE PRESENT AND RESPOND WHERE THE CONVERSATION'S AT IN REAL-TIME.

 

Responding and drilling down in real-time to conversations that drive the sentiment is critical.

Avoid potential crisis, leverage opportunities and combat malicious comments or fake-news at their root.

  • Perform queries on topics and keywords that interest you and get answers in real-time

  • Assign tasks to your internal teams to follow up on mentions and conversations, and then track them just like support as tickets.

  • Captured indirect mentions, vague and indirect sentiments hints which are ignored by legacy systems

DELIVER TAILORED INSIGHTS TO EACH OF YOUR TEAMS

 

At the core of Affogata's technology and mission lies the understanding that listening is not enough and that brands need to be proactive and be ahead of the game.

Working with companies with millions of users we realized that it is critical to harness the entire organization to really drive an impact.

That is why Affogata was built as a platform:

  • Flexible and can be tailored for any team in the organization

  • Connects to any internal application in addition to capturing every mention from the web

  • Has advanced data sharing and exporting features to allow meshing up of data with other systems

See your brand vs. the competition

AFFOGATA COLLECTS DATA FRON THE WEB, SOCIAL AND YOUR INTERNAL BUSINESS APPS 

As a CMO of a leading global brand with over 150M customers, I have to personally be aware of what people are saying about Wix and our competition on social media, and the web at large, every single day.
 

That's why I'm working closely with Affogata.
 

Omer Shai, CMO, Wix.com

 

Uncover new insights about your brand

See what Affogata can find on your brand, customers and competitors