How it works.
Leading the Customer Intelligence revolution.
Record every interaction on social, web, and review sites - plus your CX and CRM, and reply via automated smart routing.
Gain comprehensive knowledge on sentiment, keywords, context, and trends - all distilled through advanced NLP and AI.
Take advantage of tactical features like auto-moderation while seeing the bigger picture on competitors and market trends, in real-time.
Good customer obsession starts with listening to your customers wherever they are, turning their own words into insights, and then responding effectively.
Affogata completes this cycle.
Our proprietary technology provides best-in-class sentiment analysis and trend identification. We accurately distinguish between branded and generic keywords, so you get information about Lemonade the company, not the drink.
We are wherever your audience is.
We cover every mention, no matter where it occurs - on the web, in app store reviews, on social media from Facebook to Instagram to Twitter, and on online communities such as Reddit, Discord, and Vanilla forums. In addition to external sources, we also analyze data from internal systems, such as Zendesk and Wix Answers - all in one platform.
Insights tailored to meet your needs.
Affogata is a flexible platform where you can filter the data according to how you want it, create customized reports and dashboards for different stakeholders in the organization, and export data to csv for further analysis or integration with analytics and business intelligence systems.
Your success is the only option.
We are dedicated to providing you with the data and insights you need to have advanced, holistic customer intelligence. That’s why every client gets a designated research specialist to help ensure they’re implementing the system to its fullest potential, including a full set of reports, filters, and alerts.