How the layer works, end to end.
From a raw customer conversation to a governed, structured stream that your dashboards, your data warehouse, your AI and your tools all read the same way. Here is each layer of the CX Data Enablement Layer, and what it does for you.
Follow your data through the layer
Every place your customers talk, in. One governed engine in the middle. Out, in whichever shape your team consumes.
Communities & forums
Public discussion boards,
community platforms and forums
App stores & reviews
Mobile app stores and
public review sites
Social channels
Major social and
short-video platforms
Surveys & feedback
Survey tools and
direct feedback forms
Support & tickets
Helpdesk, ticketing
and inbound support
Unstructured chaos in. Structured insight out.
Cleaned, deduplicated, PII-redacted, sentiment-scored, clustered. One compliance model over everything.
Dashboard & inbox
Live sentiment, clusters and engagement in the Affogata UI. Zero setup.
SEE THE APPS →Data warehouse via DIL / API
Live Iceberg/Delta Lake tables in Snowflake, Databricks or BigQuery, live-synced by our Data Integration Layer (DIL). Zero code, BI-ready.
HOW DIL WORKS →MCP → your AI assistant
Claude, ChatGPT or Gemini answer from your live data. Ask in plain language.
TRY IT IN THE SANDBOX →Vertical apps are a feature. The platform is the product.
Every "social listening" or "player insights" tool is a frozen opinion about what you need. Affogata gives you the structured conversational data underneath, so your team builds the view that actually fits, and changes it the moment the question changes.
Ready for agents
Structured, governed, queryable over MCP. Point an LLM at it and ship an internal agent the same day, no pipeline to build.
Ready for analysts
Lands in your data warehouse in a stable schema. Model it in dbt, chart it in Looker, join it to revenue. It's just your data now.
Ready for builders
API and webhooks into the tools you already run, CRM, Slack, ticketing, internal apps. Your workflow, not ours.
The heavy lifting, already done.
Everything below the workflow is ours to run, so your team starts at the insight, not the plumbing.
To any API and source
One connection to every channel, social, communities, reviews, app stores, support, regional sources. We maintain the integrations so you never chase an API again.
Efficiency and spend, handled
We do the analysis already for you. Your agents read structured results instead of burning tokens on raw feedback, governed, GDPR and CCPA ready, and predictable on cost.
Ready out of the box
Sentiment, topics, clusters, impact scoring, alerts. The model stack is built, evaluated and maintained, point your workflow at it and go.
Same numbers, everywhere
One schema across every surface and every team. Every signal traceable back to its source, no drift between the dashboard, the data warehouse and the agent.
Four layers. One contract.
The data your VP sees in the dashboard is the same data your analyst queries in the data warehouse, the same data your agent reads through the LLM. Same source, same structure, same model versions.
Every channel
Community, social, reviews, in-game telemetry, support. 47 sources, schemas normalized at the edge.
Compliance-grade
PII redaction, data residency, retention, audit log. Designed for legal review, not retrofitted.
Model stack
Sentiment, topics, entities, intent, impact. Versioned, evaluated, swappable. BYO models supported.
However you consume
Dashboard for operators. LLM/MCP for agents. API for developers. Data warehouse sync for analysts. Streaming for live ops.
The teams who own the customer, on one layer.
VP & C-level
The board-grade view of voice-of-customer. Same numbers in Snowflake as in the dashboard your CMO sees daily.
audit_trail full
cross_brand built-in
Support & community ops
Launch-day volume in one inbox. Triage, route, label, resolve, without your team flipping between community platforms, helpdesks and social at 2am.
autotriage ∞ rules
networks communities · reviews · social
Brand & social
The conversation shaping your brand, the moment it's shaping it. Languages, regions, networks, ranked by impact.
crisis_latency < 60s
languages 120+
What teams using Affogata say
Affogata gives us one place to read player sentiment across every brand and every channel. Instead of pulling reports out of five tools, the whole org works off the same data. It is the layer our teams trust on launch day.
Insights Lead, top-5 global games publisher
We follow community signal across regions and platforms without losing the detail. When something spikes we can see within the hour where it started and why. It changed how fast we react.
Community Manager, leading global game studio
Every release we watch sentiment by source and let it shape what we fix first. The data is structured the same way each time, so we compare across launches with confidence.
Player Experience Lead, AAA console franchise
Affogata keeps our finger on the pulse across titles, and lets us go deep on a single topic in minutes. It backs up what we feel with numbers we can actually share with the team.
Community & Insights Lead, top mobile games studio
In a regulated environment, having governed, compliant customer data we can act on really matters. Affogata gives us product and trust signals from real users in one stream.
Customer Experience Lead, global fintech trading platform
Recent blogs
Set up a demo and see your brand, live.
In one short session we'll show you your brand's real customer voice, and how your team would use it day to day. Quick to set up, no commitment.
- See your own brand's customer voice, live
- One layer: dashboard, AI, API and data warehouse
- Governed and compliant, never used to train AI
See your brand live
Tell us where to reach you and we'll run a short session with you.
Or email info@affogata.com, we answer fast.