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💸 FintechFintech · Payments: who's winning customer sentiment right now?
Same lens on every title so the numbers actually compare, each card reads left to right across the last three versions.
Report week: Week 31, 2026 · Jul 27–Aug 2 · current week
Jul 27–Aug 2 · Week 31, 2026 Get sandbox access · free →⚡ Ask anything about Payment Apps · live answers in Claude ↗ Free · no credit card · the Claude view opens instantly, no sign-up at all
V
Revolut
Revolut · ★ 4.4 · v10.40
💳 Payment Apps
9.5
Impact /10 · current version ▲ +2.2 vs previous version
6.5
v10.38
Feature drop
7.3 ▲ +0.8
v10.39
Freeze complaints
9.5 ▲ +2.2
v10.40
Support push
Release read Frozen-account stories peaked with 10.39. The support push helped, but it stays the brand's defining complaint.
▲ Gaining
FX ratesFeaturesCards
▼ Slipping
Frozen accountsSupportLimits
Movement · week 30 → 31
9.5this weekwas 9.5 last week
+0.0week over week#39 gainer of 79
+1.6vs category avgavg 7.9
leadervs category leaderthis title leads
R
Remitly
Remitly · ★ 4.7 · v7.2
💳 Payment Apps
9.0
Impact /10 · current version ▲ +2.8 vs previous version
5.4
v7.0
Corridor adds
6.2 ▲ +0.8
v7.1
Hold reviews
9.0 ▲ +2.8
v7.2
Limits update
Release read New compliance holds in 7.1 hit exactly the users who need speed. The limits update recovered part of the trust.
▲ Gaining
Fast transfersRatesReliability
▼ Slipping
Holds / reviewsSupportLimits
Movement · week 30 → 31
9.0this weekwas 8.9 last week
+0.1week over week#31 gainer of 79
+1.1vs category avgavg 7.9
-0.5vs category leaderRevolut at 9.5
K
Klarna
Klarna
💳 Payment Apps
8.5
Impact /10 · this week ▲ +1.2 vs last week
6.5
Wk 29
7.3 ▲ +0.8
Wk 30
8.5 ▲ +1.2
Wk 31
▲ Gaining
Buy now pay laterEasy to useManageable payments
▼ Slipping
Unauthorized chargesConfusing redesignFailed verification
Movement · week 30 → 31
8.5this weekwas 7.3 last week
+1.2week over week#6 gainer of 79
+0.6vs category avgavg 7.9
-1.0vs category leaderRevolut at 9.5
W
Wise
Wise · ★ 4.5 · v9.1
💳 Payment Apps
8.0
Impact /10 · current version ▲ +1.4 vs previous version
5.8
v8.9
Rate update
6.6 ▲ +0.8
v9.0
Verification wave
8.0 ▲ +1.4
v9.1
Verification fix
Release read A verification wave froze transfers for some users in 9.0. The 9.1 fix eased it, support tone still recovering.
▲ Gaining
FX ratesSpeedMulti-currency
▼ Slipping
Frozen transfersVerificationSupport
Movement · week 30 → 31
8.0this weekwas 8.2 last week
-0.2week over week#26 dropper of 79
+0.1vs category avgavg 7.9
-1.5vs category leaderRevolut at 9.5
C
Cash App
Block
💳 Payment Apps
7.3
Impact /10 · this week ▲ +0.1 vs last week
7.0
Wk 29
7.2 ▲ +0.2
Wk 30
7.3 ▲ +0.1
Wk 31
▲ Gaining
Free debit cardEasy to useGood for saving
▼ Slipping
Refund denialsSupport delaysAccount suspensions
Movement · week 30 → 31
7.3this weekwas 7.2 last week
+0.1week over week#32 gainer of 79
-0.6vs category avgavg 7.9
-2.2vs category leaderRevolut at 9.5
P
PayPal
PayPal
💳 Payment Apps
5.1
Impact /10 · this week ▲ +0.3 vs last week
5.2
Wk 29
4.8 ▼ -0.4
Wk 30
5.1 ▲ +0.3
Wk 31
▲ Gaining
Fast transfersReliable serviceEasy to use
▼ Slipping
Frozen fundsAccount bansPoor support
Movement · week 30 → 31
5.1this weekwas 4.8 last week
+0.3week over week#16 gainer of 79
-2.8vs category avgavg 7.9
-4.4vs category leaderRevolut at 9.5
Biggest move this week: Remitly went +2.8 between v7.1 and v7.2 (sentiment rising).
Ask the MCP
compare Wise vs Remitly by topic over the last 3 versionsEvery week is saved with its own link, so you can compare this week to any past one.
Weekly benchmark scores · pick a category
T
Trading AppsTrading 212 leads9.3VPayment AppsRevolut leads9.5SShopping & DeliveryShein leads8.2ATravel & MobilityAirbnb leads7.7SStreaming & MusicSpotify leads7.9A
RPG & GachaAFK Journey leads6.9CFantasy RPGCyberpunk 2077 leads9.4R
Match-3 & PuzzleRoyal Match leads7.4J
Social CasinoJackpot Party leads8.3R
Strategy & SurvivalRise of Kingdoms leads8.2H
ShooterHelldivers 2 leads8.2RAAA GamesRed Dead Redemption 2 leads9.4SCasualSubway Surfers leads9.0BDating & SocialBadoo leads7.2BEducation AppsBusuu leads8.9B
Mental Health AppsBetterHelp leads7.4
Trading AppsTrading 212 leads9.3VPayment AppsRevolut leads9.5SShopping & DeliveryShein leads8.2ATravel & MobilityAirbnb leads7.7SStreaming & MusicSpotify leads7.9ARPG & GachaAFK Journey leads6.9CFantasy RPGCyberpunk 2077 leads9.4RMatch-3 & PuzzleRoyal Match leads7.4JSocial CasinoJackpot Party leads8.3RStrategy & SurvivalRise of Kingdoms leads8.2HShooterHelldivers 2 leads8.2RAAA GamesRed Dead Redemption 2 leads9.4SCasualSubway Surfers leads9.0BDating & SocialBadoo leads7.2BEducation AppsBusuu leads8.9BMental Health AppsBetterHelp leads7.4Happiest customers: Revolut leads Fintech · Payments at 9.5/10. Needs the most love: PayPal at 5.1/10, mostly frozen funds and account bans.
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