Home›Benchmarks›Payment Apps›Week 36, 2026
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💸 FintechWhich Fintech · Payments title had the happiest customers in week 36, 2026?
Frozen snapshot · Week 36, 2026 · saved September 7, 2026 · live numbers here
Frozen · Week 36, 2026 Open the free MCP sandbox → This week's live numbers →
GDPR · CCPA · ISO 27001/27701/42001 · Microsoft SSPA · read-only · never used to train AI
In week 36 of 2026, Revolut led customer sentiment in Fintech · Payments: Impact 9.5/10 on v10.40, with customers happiest about fx rates and features. PayPal had the most concern at 3.9/10. Snapshot frozen September 7, 2026.
V
Revolut
Revolut · ★ 4.4 · v10.40
💳 Payment Apps
9.5
Impact /10 · current version ▲ +2.2 vs previous version
6.5
v10.38
Feature drop
7.3 ▲ +0.8
v10.39
Freeze complaints
9.5 ▲ +2.2
v10.40
Support push
Release read Frozen-account stories peaked with 10.39. The support push helped, but it stays the brand's defining complaint.
▲ Gaining
FX ratesFeaturesCards
▼ Slipping
Frozen accountsSupportLimits
Movement · week 35 → 36
9.5this weekwas 9.4 last week
+0.1week over week#36 gainer of 78
+2.0vs category avgavg 7.5
leadervs category leaderthis title leads
R
Remitly
Remitly · ★ 4.7 · v7.2
💳 Payment Apps
8.6
Impact /10 · current version ▲ +2.4 vs previous version
5.4
v7.0
Corridor adds
6.2 ▲ +0.8
v7.1
Hold reviews
8.6 ▲ +2.4
v7.2
Limits update
Release read New compliance holds in 7.1 hit exactly the users who need speed. The limits update recovered part of the trust.
▲ Gaining
Fast transfersRatesReliability
▼ Slipping
Holds / reviewsSupportLimits
Movement · week 35 → 36
8.6this weekwas 8.8 last week
-0.2week over week#20 dropper of 78
+1.1vs category avgavg 7.5
-0.9vs category leaderRevolut at 9.5
K
Klarna
Klarna
💳 Payment Apps
8.4
Impact /10 · this week ▲ +1.1 vs last week
6.5
Wk 29
7.3 ▲ +0.8
Wk 30
8.4 ▲ +1.1
Wk 31
▲ Gaining
Buy now pay laterEasy to useManageable payments
▼ Slipping
Unauthorized chargesConfusing redesignFailed verification
Movement · week 35 → 36
8.4this weekwas 8.0 last week
+0.4week over week#13 gainer of 78
+0.9vs category avgavg 7.5
-1.1vs category leaderRevolut at 9.5
W
Wise
Wise · ★ 4.5 · v9.1
💳 Payment Apps
7.5
Impact /10 · current version ▲ +0.9 vs previous version
5.8
v8.9
Rate update
6.6 ▲ +0.8
v9.0
Verification wave
7.5 ▲ +0.9
v9.1
Verification fix
Release read A verification wave froze transfers for some users in 9.0. The 9.1 fix eased it, support tone still recovering.
▲ Gaining
FX ratesSpeedMulti-currency
▼ Slipping
Frozen transfersVerificationSupport
Movement · week 35 → 36
7.5this weekwas 7.4 last week
+0.1week over week#35 gainer of 78
-0.0vs category avgavg 7.5
-2.0vs category leaderRevolut at 9.5
C
Cash App
Block
💳 Payment Apps
7.3
Impact /10 · this week ▲ +0.1 vs last week
7.0
Wk 29
7.2 ▲ +0.2
Wk 30
7.3 ▲ +0.1
Wk 31
▲ Gaining
Free debit cardEasy to useGood for saving
▼ Slipping
Refund denialsSupport delaysAccount suspensions
Movement · week 35 → 36
7.3this weekwas 7.0 last week
+0.3week over week#16 gainer of 78
-0.2vs category avgavg 7.5
-2.2vs category leaderRevolut at 9.5
P
PayPal
PayPal
💳 Payment Apps
3.9
Impact /10 · this week ▼ -0.9 vs last week
5.2
Wk 29
4.8 ▼ -0.4
Wk 30
3.9 ▼ -0.9
Wk 31
▲ Gaining
Fast transfersReliable serviceEasy to use
▼ Slipping
Frozen fundsAccount bansPoor support
Movement · week 35 → 36
3.9this weekwas 3.6 last week
+0.3week over week#17 gainer of 78
-3.6vs category avgavg 7.5
-5.6vs category leaderRevolut at 9.5
Most numbers are illustrative pending source wiring; the live ones come straight from the Affogata MCP, the same data you can connect and query yourself. Brand names are trademarks of their owners.
Home›Benchmarks›Payment Apps›Week 36, 2026