Home›Benchmarks›Payment Apps›Week 31, 2026
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💸 FintechWhich Fintech · Payments title had the happiest customers in week 31, 2026?
Frozen snapshot · Week 31, 2026 · saved August 3, 2026 · live numbers here
In week 31 of 2026, Revolut led customer sentiment in Fintech · Payments: Impact 9.5/10 on v10.40, with customers happiest about fx rates and features. PayPal had the most concern at 5.1/10. Snapshot frozen August 3, 2026.
V
Revolut
Revolut · ★ 4.4 · v10.40
💳 Payment Apps
9.5
Impact /10 · current version ▲ +2.2 vs previous version
6.5
v10.38
Feature drop
7.3 ▲ +0.8
v10.39
Freeze complaints
9.5 ▲ +2.2
v10.40
Support push
Release read Frozen-account stories peaked with 10.39. The support push helped, but it stays the brand's defining complaint.
▲ Gaining
FX ratesFeaturesCards
▼ Slipping
Frozen accountsSupportLimits
Movement · week 30 → 31
9.5this weekwas 9.5 last week
+0.0week over week#39 gainer of 79
+1.6vs category avgavg 7.9
leadervs category leaderthis title leads
R
Remitly
Remitly · ★ 4.7 · v7.2
💳 Payment Apps
9.0
Impact /10 · current version ▲ +2.8 vs previous version
5.4
v7.0
Corridor adds
6.2 ▲ +0.8
v7.1
Hold reviews
9.0 ▲ +2.8
v7.2
Limits update
Release read New compliance holds in 7.1 hit exactly the users who need speed. The limits update recovered part of the trust.
▲ Gaining
Fast transfersRatesReliability
▼ Slipping
Holds / reviewsSupportLimits
Movement · week 30 → 31
9.0this weekwas 8.9 last week
+0.1week over week#31 gainer of 79
+1.1vs category avgavg 7.9
-0.5vs category leaderRevolut at 9.5
K
Klarna
Klarna
💳 Payment Apps
8.5
Impact /10 · this week ▲ +1.2 vs last week
6.5
Wk 29
7.3 ▲ +0.8
Wk 30
8.5 ▲ +1.2
Wk 31
▲ Gaining
Buy now pay laterEasy to useManageable payments
▼ Slipping
Unauthorized chargesConfusing redesignFailed verification
Movement · week 30 → 31
8.5this weekwas 7.3 last week
+1.2week over week#6 gainer of 79
+0.6vs category avgavg 7.9
-1.0vs category leaderRevolut at 9.5
W
Wise
Wise · ★ 4.5 · v9.1
💳 Payment Apps
8.0
Impact /10 · current version ▲ +1.4 vs previous version
5.8
v8.9
Rate update
6.6 ▲ +0.8
v9.0
Verification wave
8.0 ▲ +1.4
v9.1
Verification fix
Release read A verification wave froze transfers for some users in 9.0. The 9.1 fix eased it, support tone still recovering.
▲ Gaining
FX ratesSpeedMulti-currency
▼ Slipping
Frozen transfersVerificationSupport
Movement · week 30 → 31
8.0this weekwas 8.2 last week
-0.2week over week#26 dropper of 79
+0.1vs category avgavg 7.9
-1.5vs category leaderRevolut at 9.5
C
Cash App
Block
💳 Payment Apps
7.3
Impact /10 · this week ▲ +0.1 vs last week
7.0
Wk 29
7.2 ▲ +0.2
Wk 30
7.3 ▲ +0.1
Wk 31
▲ Gaining
Free debit cardEasy to useGood for saving
▼ Slipping
Refund denialsSupport delaysAccount suspensions
Movement · week 30 → 31
7.3this weekwas 7.2 last week
+0.1week over week#32 gainer of 79
-0.6vs category avgavg 7.9
-2.2vs category leaderRevolut at 9.5
P
PayPal
PayPal
💳 Payment Apps
5.1
Impact /10 · this week ▲ +0.3 vs last week
5.2
Wk 29
4.8 ▼ -0.4
Wk 30
5.1 ▲ +0.3
Wk 31
▲ Gaining
Fast transfersReliable serviceEasy to use
▼ Slipping
Frozen fundsAccount bansPoor support
Movement · week 30 → 31
5.1this weekwas 4.8 last week
+0.3week over week#16 gainer of 79
-2.8vs category avgavg 7.9
-4.4vs category leaderRevolut at 9.5
Most numbers are illustrative pending source wiring; the live ones come straight from the Affogata MCP, the same data you can connect and query yourself. Brand names are trademarks of their owners.