Feature Spotlights
Conversation Clusters: Full Threads + AI Summaries
Clusters now show entire conversations and natural-language summaries.
Helps you understand sentiment and themes without digging.
User Permissions Update: Role-Based Control at Scale
We’ve tweaked permissions to be more consistent and now only admins can change roles or permissions. Aligns better with org-wide hierarchy for secure, consistent access control.
Player Pulse Emails: Polished with AI-Powered Summaries
Executive emails now feature a redesigned header that includes an output from the Affogata AI Helper and a button to directly access the Affogata Helper chat for further interaction.
🚫 Spam Moderation Performance Upgrade
Our upgraded engine now detects and removes spam and phishing even faster-keeping your community safe, protecting your brand, and ensuring paid campaigns run without distraction. It’s faster, more accurate, and filters harmful content before it reaches your audience.
Want to learn more? Reach out to our team.
Unified Timeframes: Consistent Reporting Across the Platform
Full-week/month filters now apply across dashboards, search, Helper, and exports.
Org-level timezone settings ensure consistent insights and easier global collaboration.
Fixes & Enhancements
CSV exports are now more complete and reliable
The updated CSV export features enhanced Twitter data with user bios and follower counts, improved demographic exports with consistent formatting, line breaks, and overall more complete and reliable data.
Login redirects
Function correctly after session timeouts
Improve Search Efficiency:
Autocomplete now displays and behaves consistently for search query building.
Public searches
Is limited to admins now, preventing users from accidentally modifying core brand searches others rely on
Backend performance
Improvements deliver faster dashboard load times (more coming soon!)
Coming Soon
- Support for Weibo and Xiaohongshu (Chinese social media services)
- Topic drill-downs for zooming into sub-issues
- Facebook Groups (read-only support) – ask us for early access!
- Helper: Smarter Queries with Custom Fields – Filter by priority, region, or issue type using Zendesk or Helpshift metadata. Example query: “Summarize complaints from high-priority tickets in Europe.”
- Most Impactful Content Widget
Highlights top-performing posts by reach or engagement-right on your dashboard.
Great for content strategy, campaign reviews, and real-time insight tracking.
Want to Shape What’s Next?
Expanding to new brands or KPIs? Have a feature request?
Just reply to this email or ping us on Slack- we’re building what matters to you.
Need Assistance?
Book a 1:1 Success Session we’ll tailor Affogata to your team’s goals.
You’re caught up for now- unless you want to go down the rabbit hole with us. 😉
The Affogata Team
